A. Information About Participants in Clinical Trials
For any questions relating to your participation in a clinical trial, contact the Principal Investigator on the study and/or refer to the Informed Consent and other trial documents provided to you.
B. Information About Patients
If you contact Amgen regarding your experience in participating in one of our patient support programs or using one of our products or services, including to report an adverse event ('side effect') or a defect or quality issue with the Amgen product you received, we may ask you for specific facts, including patient initials, age, gender, and the prescribing physician. We may use the information you provide in submitting reports to regulatory agencies as required by law (e.g., the Central Drugs Standard Control Organization, the U.S. Federal Food and Drug Administration; the European Medicines Agency) and/or for quality or support purposes relating to the administered programs. We also may use the information to contact the prescribing physician to follow up regarding an adverse event ('side effect') involving use of our product.
We may disclose your personal information to third parties performing work on our behalf, such as our call centre operators and other entities that assist us in responding to and processing your inquiries and product experience reports but only after taking reasonable steps to ensure that we can share such information in compliance with applicable privacy laws.
C. Information About Healthcare Professionals and their Staff
If you are a Healthcare Professional, we may collect information about you when you interact with us, participate in or request to be considered for Amgen-related activities, such as clinical trials, advisory boards, or consultancies, register for an Amgen-sponsored event (including online events), or contact us for medical information, safety or quality issues. In addition, we may collect professional information from Healthcare Professionals from other sources, such as from our service providers. Amgen takes steps to ensure that the information it receives has been collected and transferred in compliance with applicable privacy laws.
The personal information we process about Healthcare Professionals generally includes name, contact information, login/password for Amgen services online, curriculum vitae and professional information such as areas of specialization, past collaborations with Amgen, dates and brief summary of interactions with Amgen's sales representatives or medical staff, and financial and banking information, if necessary to pay you for services or reimburse your expenses. We use this personal information to manage our commercial and scientific activities, promote and assess our products and services, respond to requests for medical information, assist Healthcare Professionals in planning trips related to Amgen's business or products, comply with legal and regulatory requirements, identify and engage with Healthcare Professionals as scientific experts or professional leaders, and for purposes of storage and backup. We may disclose Healthcare Professional personal information to regulatory authorities and ethics committees, our data processors (for example, a travel service or clinical research organization), and third parties (for example, other pharmaceutical companies with which Amgen collaborates), but only after taking reasonable steps to ensure that we can share such information in compliance with applicable privacy laws.
D. Information About Users of Our Website
Personal information as used in the context of this statement, applies to any information that identifies or that can be used to identify you, such as your name, address, telephone number, and e-mail address.
By using our site, you acknowledge that you have read this Privacy Statement and that you consent to our Terms of Use.
We retain a record of the IP address of your computer. We will only be able to link a particular IP address to you personally if you have provided us personally identifying information whilst using our website. We may use the IP address of your computer to maintain communications with you as you move about our website and personalise website content.
We use "cookies" and similar technologies to improve the user experience for our website visitors. Cookies are tiny files, composed of a string of letters and numbers, placed on your computer or mobile device by web page servers. They enable Amgen to distinguish you from other users of our websites. Cookies do not enable Amgen to access or read any information on your hard drive - even if cookies are stored there.
Cookies may be associated with identifiable information you have provided while registering for an Amgen online service or while logged in, such as your email address when subscribing to an Amgen email service. This helps us provide you with a more personalized user experience, e.g. to enable us to deliver content relevant to your interests.
Cookies may also be deployed on behalf of Amgen by partners who provide services on our websites in accordance with our Privacy Statement.
The data generated through cookies on Amgen websites and applications can be used for various purposes including the following:
- Essential Cookies: These technical cookies are essential in order to enable you to navigate through our websites and use its features, such as accessing secure areas of the websites. These technical cookies are only temporarily stored while you are using our websites and are deleted from your device once you close your browser functionality.
- Preference Cookies: These cookies allow our websites to remember choices you make such as username, language, or region you are in and provide a more enhanced personal experience. If you do not allow these cookies, we will not be able to remember your choices.
- Performance Cookies: These cookies collect information about how visitors navigate to and navigate on our websites, for instance which pages they visit, how long they stay on a page and how they use functionalities such as videos, forms, or buttons. This information is used and may be combined with other customer information to measure and improve our websites and traffic sources such as (social media) posts and ads. If you do not allow these cookies, we will not know if you have visited the website and are not able to monitor its performance.
- Marketing Cookies: These cookies collect information about your browsing behavior across websites to build a profile of your interest. The information can be collected and used by Amgen or its partners, such as advertisers and social media platforms to display personalized ads and content on websites and other applications you visit. If you do not allow these cookies, you may not be able to use some functionalities of the website, such as social media plugins.
Consent: By default, we will use Essential, Preference and Performance cookies.
Marketing cookies will only be enabled if you provide explicit consent using the cookie banner. The cookie banner provides additional information about each cookie, including the name, provider, purpose, expiration and type (e.g. pixel, HTTP).
At any time, you can change or withdraw your consent by clicking on “Cookie Settings” in the footer of every page. Your consent will be valid for 12 months, after 12 months the cookie banner will reappear to renew your consent.
We do not provide any user contact information to advertisers. We do not control any advertisers allowed by internet service providers who advertise while you browse the internet.
Similar technologies: In some instances, we may also include web beacons (also known as action tags or single-pixel gifs) and other technologies in our online services or emails. A web beacon is a graphic on a website or in an email which is used to understand whether emails are opened or links in the emails are clicked. This technology helps us improve the content and relevancy of our emails for our recipients.
Using your browser: You also can prevent tracking via cookies (do not track, tracking protection list) and reject the storage of third-party cookies in your browser settings. Find out how to manage cookies on popular browsers:
Google Chrome
Microsoft Edge
Microsoft Internet Explorer
Mozilla Firefox
Opera
Apple Safari
Individuals that register to use our online information and services
If you choose to register to use our online information and services, we may also collect and use the personal information you give us (such as your name and contact details) to send you an e-mail confirming your registration and to respond to your questions. Upon your request, we may also send you e-mails with information that we think may be of interest to you, including information about our product and services.
Individuals that participate in our online interactive services
If you choose to participate in our online interactive services (including health questionnaires and care management tools), we will collect the personal information you choose to disclose (which may include health information) and analyse it to discover new facts that could help us better understand how our products are used in coping with the diseases for which they are marketed. Although the information you provide through these interactive services may not identify you, we may link it with other information you provide us elsewhere on our website which does identify you. We may combine this information with that from other website users to create summary data that we will use for our business purposes, including research and analysis to improve our products and help us better market our products.
E. Information About Job Applicants
You may browse jobs on our website and choose to apply for vacant positions. For further information with respect to personal information that may be collected as part of a job application, please visit the Amgen Careers Online Privacy Statement at: https://careers.amgen.com
F. Information About Other Individuals
If you are a Healthcare Professional or a healthcare organization, it is your responsibility to obtain your patient's authorization and consent to provide his or her health-related personal information to Amgen through our Web sites. This also applies when you are entering personal information on behalf of someone; i.e. if you are a caregiver. By submitting any such information, you represent and warrant that you have obtained the patient's authorization to do so. Please note that patient information may not be disclosed on an Amgen discussion forum or chat room.
G. Legal Bases for Processing
Amgen processes your personal information in accordance with applicable law and only where we have obtained your consent or where we are permitted by applicable law to conduct such processing for certain legitimate uses. These certain legitimate uses may include processing of personal data (a) for the specified purpose for which you have voluntarily provided your personal data to us, provided you have not indicated to us that you do not consent to use of your personal data; (b) for fulfilling any obligation under any law for the time being in force in India on any person to disclose any information to the State or any of its instrumentalities, subject to such processing being in accordance with the provisions regarding disclosure of such information in any other law for the time being in force; (c) for compliance with any judgment or decree or order issued under any law for the time being in force in India, or any judgment or order relating to claims of a contractual or civil nature under any law for the time being in force outside India; (d) for responding to a medical emergency involving a threat to the life or immediate threat to your health or the health of any other individual; (e) for taking measures to provide medical treatment or health services to any individual during an epidemic, outbreak of disease, or any other threat to public health; (f) for taking measures to ensure safety of, or provide assistance or services to, any individual during any disaster, or any breakdown of public order; and (g) for the purposes of employment or those related to safeguarding the employer from loss or liability, such as prevention of corporate espionage, maintenance of confidentiality of trade secrets, intellectual property, classified information or provision of any service or benefit sought by you, an employee.
H. Disclosures to Vendors and Suppliers
We have relationships with different vendors and suppliers who help us design and maintain our computer systems and security, respond to e-mail and customer inquiries, analyse our data, create special promotions, and otherwise support our business operations. We do not authorize our vendors and suppliers to use our customer information for any purposes unrelated to our contractual relationship with them.
I. Transfers Overseas
Amgen is a multi-national company headquartered in the United States. Amgen maintains data centers around the world, including in the European Union and the United States. To the extent permitted by applicable law, Amgen may process personal information in global databases that can be accessed by authorized Amgen personnel worldwide. As appropriate, we also take steps to ensure compliance with applicable international data transfer restrictions.